Employment Opportunities
e-MDs is a privately held company where you will experience a fast-paced environment, providing opportunities to learn on the job and shape our future.
We are seeking talented, driven, solutions-oriented people who share our vision.
Open Positions:
- Network Support Analyst
- Physician Training Program - Health Information Technology
- Privacy Director
- Web Developer
- Software Support Representative Tier I
- Citrix Engineer
- Training Specialist
- IT Support Representative I
If you are interested in applying for a position, e-mail your resume and salary history or requirements to
e-MDs is an expanding medical software company that provides an integrated suite of clinical and financial information management solutions for physician practices and groups. We are looking for a Network Support Analyst to join our Infrastructure team. This position is responsible for aspects of network administration including servers, backups, desktop systems, communications hardware/software and office systems.
Responsibilities
- Network administration which includes backups, security management, user account management, e-mail systems, office systems and applications support.
- Supports server, network and desktop hardware, software and applications.
Qualifications
- Degree in Computer Science or related field.
- Three to five years of increasingly responsible network administration and design experience on a medium sized network of servers, desktop systems using current technologies.
- Certifications a plus but not required.
- Excellent working knowledge of Microsoft Windows 2003 Server operating system, Microsoft Active Directory 2003, and advanced TCP/IP and networking concepts.
- To provide support, build, and implement network systems across the enterprise; includes installing, configuring, maintaining, supporting, and optimizing all local and wide area network connections, associated software, and communication links; troubleshoot advanced network performance issues; and analyze network traffic and provide capacity planning solutions. .
- Highly developed verbal and written communications. .
- Experience with Virtualization. .
- Maintain documentation for network servers and services.
- Candidate should be able to work as part of a team, as well as be able to perform duty assignments with limited direction..
- Ability to administer a 170+ node network including firewall and VPN’s.
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Ensure timely user notification of maintenance requirements and effects on system availability.
- Investigate, recommend and install enhancements and operating procedures that optimize network availability.
- Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
- Document network problems and resolutions timely and accurately for future reference within help desk software.
- Skill in organizing resources and establishing priorities.
- Maintain site licenses for entire organization.
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software .
- Familiar with Microsoft SQL server 2000 and later versions.
- Experience with network cabling installation and troubleshooting.
We offer a competitive compensation/benefit package and a challenging work environment complimented by a supportive and proactive management team. If you meet the minimum qualifications listed above, please send your resume and salary requirement to employment@e-mds.com or click the link below.
Please note: Employment agencies and recruitment firms need not respond. We are not able to sponsor work visas at this time. EOE/M/F/D/V
Physician Training Program - Health Information Technology
e-MDs is the leading developer of clinical and financial medical software solutions. With recognition that a majority of expertise in the implementation of health information technology (HIT) rests within the vendor community we are offering a one year training program for physicians. The selected physician will gain experience by working directly on a wide range of HIT initiatives under the supervision of the e-MDs senior management team. This individual will be actively involved with the development and implementation of electronic health records (EHRs), health information exchanges (HIEs), structured data capture, evidence-based medicine, clinical decision support, e-prescribing, pay-for-performance, the Patient Centered Medical Home, clinical coding, federal programs related to HIT, genomic medicine, and related initiatives.
Background: A key barrier to increasing the adoption rate of HIT in communities is a lack of healthcare professionals, in particular physicians, who have the technical and operational knowledge to provide leadership for crucially needed information technology initiatives. At this time there are few physician training programs which focus on the pragmatic implementation of HIT in live practice settings. A substantial amount of this knowledge and practical experience resides within the vendor community. The goal of this program will be to empower physicians with the knowledge they will need to serve as leaders of local and regional HIT efforts across the nation.
This one year training program will be weighted towards ambulatory medicine. The trainee will work closely with e-MDs’ senior management team which includes physician and non-physician informaticists. Following in depth training, the person will be directly involved with EHR implementation efforts in physician practices, exposing them to how to evaluate and manage structured methodologies that encourage HIT adoption. This will include programs that encourage physicians to be compliant with HIT initiatives including those contained within the American Recovery and Reinvestment Act (e.g., meaningful use and EHR certification), evidence-based medicine principles, pay-for-performance, the Patient-Centered Medical Home, e-Prescribing, template development, medical coding, structured data capture, interface terminology development, interoperability, and health information exchanges.
The individual will represent the company on one or more panels or technical committees that focus on national HIT initiatives. He or she will have an understanding of the basic principles of medical informatics and emerging trends such as genomic medicine. In order to maximize the operational effectiveness of this individual they will be exposed to the principles of evidence-based practice management and be encouraged to become certified professional coders.
At the end of the year, the physician will have a working knowledge of the advantages and challenges associated with the implementation of HIT in ambulatory physician practices and how it can connect healthcare communities.
Relocation to the company’s headquarters’ in Austin, Texas is preferred but not required. Prior technical knowledge will be taken into consideration but is not required. Fairly extensive travel to meetings and current and potential client sites should be anticipated. The annual salary will be $100,000 or higher, depending on the applicant’s level of relevant experience. At this time this program is not accredited by any university or other certifying body and should be considered an entry level position with e-MDs, Inc. that may or may not result in an offer for further employment at the company.
We offer a challenging work environment and a supportive management team. For additional information and to submit an application please click the "Email Resume" link below. EOE/M/F/D/V
e-MDs is the leading developer of clinical and financial medical software solutions. We are seeking an experienced, well-rounded individual to fill the role of Privacy Director, reporting to the Chief Operations Officer
The Privacy Director oversees all ongoing activities related to the development, implementation, maintenance of; and adherence to the organization’s policies and procedures covering the privacy of; and access to, patient health information in compliance with federal and state laws and the healthcare organization’s information privacy practices.
Essential Duties and Responsibilities (other duties may be assigned):
- Provides development guidance and assists in the identification, implementation, and maintenance of organization information privacy policies and procedures in coordination with organization management and administration, and legal counsel.
- Performs initial and periodic information privacy risk assessments and conducts related ongoing compliance monitoring activities in coordination with the entity’s other compliance and operational assessment functions.
- Works with legal counsel and management, key departments, and committees to ensure the organization has and maintains appropriate privacy and confidentiality consent, authorization forms, and information notices and materials reflecting current organization and legal practices and requirements.
- Oversees, directs, delivers, or ensures delivery of initial and privacy training and orientation to all employees, volunteers, medical and professional staff, contractors, alliances, business associates, and other appropriate third parties.
- Participates in the development, implementation, and ongoing compliance monitoring of all trading partner and business associate agreements, to ensure all privacy concerns, requirements, and responsibilities are addressed.
- Establishes with management and operations a mechanism to track access to protected health information, within the purview of the organization and as required by law and to allow qualified individuals to review or receive a report on such activity.
- Works cooperatively with applicable organization units in overseeing patient rights to inspect, amend, and restrict access to protected health information when appropriate.
- Establishes and administers a process for receiving, documenting, tracking, investigating, and taking action on all complaints concerning the organization’s privacy policies and procedures in coordination and collaboration with other similar functions and, when necessary, legal counsel.
- Ensures compliance with privacy practices and consistent application of sanctions for failure to comply with privacy policies for all individuals in the organization’s workforce, extended workforce, and for all business associates, in cooperation with Human Resources, the information security officer, administration, and legal counsel as applicable.
- Initiates, facilitates and promotes activities to foster information privacy awareness within the organization and related entities.
- Serves as the information privacy liaison for users of clinical and administrative systems.
- Reviews all system-related information security plans throughout the organization.
- Ensures alignment between security and privacy practices, and acts as a liaison to the information systems department.
- Works with all organization personnel involved with any aspect of release of protected health information, to ensure full coordination and cooperation under the organization's policies and procedures and legal requirements.
- Maintains current knowledge of applicable federal and state privacy laws and accreditation standards, and monitors advancements in information privacy technologies to ensure organizational adaptation and compliance.
- Serves as information privacy consultant to the organization for all departments and appropriate entities.
- Cooperates with the Office of Civil Rights, other legal entities, and organization officers in any compliance reviews or investigations. .
- Works with organization administration, legal counsel, and other related parties to represent the organization's information privacy interests with external parties (state or local government bodies) who undertake to adopt or amend privacy legislation, regulation, or standard.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge and experience in information privacy laws, access, release of information, and release control technologies.
- Knowledge in and the ability to apply the principles of HIM, project management, and change management.
- Demonstrated organization, facilitation, communication, and presentation skills.
- Certification as an Regional Health Information Administrator (RHIA) or Regional Health Information Technician (RHIT) or equivalent degree preferred but not required.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Education and/or Experience:
Bachelor's degree (B. A.) from four-year college or university; or four plus years related experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Travel:
This position will require a moderate amount of travel.
We offer a challenging work environment, a supportive management team, and a competitive compensation/benefits package. If you meet the minimum requirements listed above, please click below or send your resume and salary requirements to employment@e-mds.com. EOE/M/F/D/V
Please note: Employment agencies and recruitment firms need not respond.
e-MDs is the leading developer of clinical and financial medical software solutions. We are seeking an experienced, well-rounded software developer who can contribute to the development of our web 2.0 applications.
The developer is expected to have deep knowledge of JavaScript as an object oriented programming language, Ajax frameworks, and an expert understanding of the client-server relationships that Web 2.0 technologies introduce. Working well with othes is an absolute must, as this position will have contact with other developers, designers, project managers, and product managers. Also critical is an attention to detail, pride in the quality of work, and the ability to manage time and meet deadlines.
Qualifications:
- Expert-level JavaScript. 5-7 years of JavaScript development.
- 2+ years of Ajax development experience. In-depth knowledge of available JavaScript libraries and frameworks.
- An in-depth understanding of cross-browser, and front-end development issues.
- Working knowledge of XML and XSLT. Experience implementing elegant XSL template structures to render complex designs is a plus.
- Basic knowledge of SQL queries.
Other Requirements:
- Proficiency in at least one object-oriented programming language (C# preferred).
- An understanding of the fundamentals of software development, including OOD patterns and best practices.
- Ability to manage one's time effectively to meet multiple, tight deadlines.
- CS degree or equivalent.
- Desired but not required - Experience with: Ext JS, Prototype, Script.acul.us
- US citizenship or permanent work permit is required. e-MDs is not able to sponsor visas.
We offer a challenging work environment, a supportive management team, and a competitive compensation/benefits package. If you meet the minimum requirements listed above, please send your resume and salary requirements to us. EOE/M/F/D/V
Please note: Employment agencies and recruitment firms need not respond.
This is a client facing position within the Infrastructure group that is responsible for Hosted Application Services. The candidate will be responsible for the day to day management of infrastructure and services related to hosting e-MD’s web and client-server applications in a Citrix environment.
Responsibilities:
- Administration – The engineer will be responsible for the day to day administration of the managed hosted clients following best practices relating to website and server configurations, database administration and server and application monitoring.
- Support – The engineer will be responsible for the timely and accurate resolution / execution of various tasks requested by the client within the managed hosted environment relating to website and server configurations and database administration.
- Installation – Installation and configuration of new clients onto the managed hosted environment from the initial testing phase through to production.
- Patching – The engineer will be responsible for the timely and accurate patching of the hosting environment including: Windows, Citrix, SQL Server, and e-MDs software.
- Communication – There will be a need for developing relationships with other departments such the Software Support team and the other business units as well as communicating the status of projects or tasks to the client and manager.
- Company standards – The engineer is expected to follow the company prescribed standards and procedures covering all areas within Internet solutions as well as specifically relating to managed hosting.
- Documentation – The engineer will be responsible for documenting client specific solutions as well as critical processes and procedures to ensure consistency and quality.
- Capacity, Availability & Change Management – The engineer will be responsible for documenting and adhering to the various management policies, and will be required to provide input into those policies.
- SLA & OLA Management – The engineer will be responsible for adhering to and providing input into the various SLA’s and OLA’s in place both internally and with managed hosting clients.
Requirements:
- Citrix, Microsoft, Cisco certifications or relevant experience desired.
- Degree in Computer Science or related field.
- Minimum 5+ years experience as a network engineer.
- Advanced knowledge of Citrix, Windows, Cisco, IIS and TCP/IP required.
- Experience installing, configuring and supporting Microsoft SQL Server databases.
- Basic routing and switching network experience required.
- Experience with blade servers, SAN technologies a definite advantage.
- The ideal candidate will have strong consultative skills and relevant experience in Citrix applications and the latest products.
- Experience with Citrix Xen App 5.0 Infrastructure and Technologies.
- Experience and hands on knowledge with installing, publishing and testing applications on a Global Citrix Farm.
- Thorough knowledge of Citrix Web Interface, Citrix Security Gateway, Citrix Zones, & Citrix Secure Ticket Authority Technologies.
- Thorough knowledge of Citrix Infrastructure Design and the changes required during upgrades.
- Thorough knowledge of troubleshooting and maintaining Microsoft Active Directory objects, and Group Policies.
- Experience with Citrix Access Gateway and Netscaler.
We offer a challenging work environment, a supportive management team, and a competitive compensation/benefits package. If you meet the minimum requirements listed above, please send your resume and salary requirements to us. EOE/M/F/D/V
Please note: Employment agencies and recruitment firms need not respond.
The Training Specialist should be able to successfully provide training of the e-MDs Solution Series, which includes Practice Management and EMR software, to physician practices of all sizes.
Responsibilities:
- Present materials and information in a classroom setting to a diverse group of up to 25 participants. >
- Facilitate learning process to a diverse group of up to 25 participants in a classroom setting.
- Develop and maintain training materials that demonstrate adult learning techniques in a medical office setting.
- Problem solve to assist participant learning.
- Follow up with participants according to establish protocols once training has been completed.
- Willing to travel 50-75% of the time.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- At least 5 years directly related work in the healthcare industry.
- At least 2-3 years experience working with medical software (PM and/or Clinical).
- At least 2-3 years in PMS implementation and training experience.
- Proven experience with MS Windows products.
- Must have a thorough understanding of a physician office including clinical knowledge, office work flow, appointment scheduling, medical insurance billing, and collections.
- Must be able to exude confidence of medical practice and clinical management knowledge, and the understanding of a customer's situation, while working with them implementing a new computer system.
- Must be a highly motivated person that can work autonomously as well as being part of a team.
- Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
- Individual must demonstrate a strong desire for continued education.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATION:
No certificates, licenses or registrations are required for this position.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
Other Requirements:
- US citizenship or permanent work permit is required. e-MDs is not able to sponsor visas.
We offer a challenging work environment, a supportive management team, and a competitive compensation/benefits package. If you meet the minimum requirements listed above, please send your resume and salary requirements to us. EOE/M/F/D/V
Please note: Employment agencies and recruitment firms need not respond.
Software Support Representative Tier I
We are looking for Software Support Specialists to join our team. You will learn our software and support our customers via telephone, email, and through an online forum. Clinical medical office experience, knowledge of medical office workflow is a required. Experience in technical phone support desired but not required.
Responsibilities
- Answer customer questions via telephone, email, and online forum.
- Troubleshoot software issues related to e-MDs proprietary software.
- Provide customer with first level training on clinical software.
- Create knowledge base articles for posting onto customer support site which alert the customer to best practices or provide instruction of software functionality.
- Document steps taken in call tracking system.
- Clearly communicate with customers, co-workers, and supervisors in writing and via telephone.
Required Qualifications
- Minimum 2 years health care or phone based customer service experience.
- Experience with Microsoft Office Suite (Word, Excel, Outlook)
- Ability to thrive in a high, call volume environment.
- Availability between the hours of 7:00 a.m. * 7:00 p.m. CST
- High attention to detail.
- Skilled at problem analysis and troubleshooting.
- Strong written and verbal communication skills.
- Ability to manage multiple projects at the same time in a fast-paced environment.
- Strong focus on customer service.
Preferred Qualifications
- Knowledge of medical terminology.
- Experience with electronic health record systems.
- Knowledge of medical billing or insurance.
We offer a challenging work environment, a supportive management team, and a competitive compensation/benefits package. If you meet the minimum requirements listed above, please send your resume and salary requirements to us. EOE/M/F/D/V
Please note: Employment agencies and recruitment firms need not respond.
We are looking for an IT Support Specialist to join our team. Experience in technical phone support required. MS SQL experience a plus.
Responsibilities
- Answer customer questions via telephone, email, and online forum.
- Troubleshoot issues that relate to software and hardware.
- Assist customer or onsite IT professional with installation, upgrade, setup, and configuration of e-MDs software on small networks.
- Document troubleshooting steps taken in a call tracking system.
- Clearly communicate with customers, co-workers, and supervisors in writing and via telephone.
- Create knowledge base articles for posting onto customer support site which alert the customer to best practices or provide instruction of software functionality.
Required Qualifications
- Minimum 2 years technical hands-on experience in a professional environment or providing technical telephone support.
- High attention to detail and skilled at problem analysis and troubleshooting.
- Availability between the hours of 7:00 a.m. * 7:00 p.m. CST.
- Ability to thrive in a high, call volume environment.
- Strong written and verbal communication skills.
- Ability to prioritize and manage multiple projects at the same time in a fast-paced environment.
- Familiarity with, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience working with Windows XP and Vista operating systems.
- Strong focus on customer service.
Preferred Qualifications
- MCP certification
- A+ Certification
- Network + Certification
- Exposure/familiarity with Microsoft SQL Server 2000 and SQL Server 2005.
We offer a challenging work environment, a supportive management team, and a competitive compensation/benefits package. If you meet the minimum requirements listed above, please send your resume and salary requirements to us. EOE/M/F/D/V
Please note: Employment agencies and recruitment firms need not respond.