Healthcare is hospitality with healing. Or, if you prefer, it’s healing with hospitality.

The healing part of this equation, the clinical outcome, is indisputably important. But the hospitality side of the equation, what we call “the patient experience,” also matters to patients and to their loved ones. Unfortunately, the approaches we’re currently taking with the patient experience aren’t ever going to bring us the results–the hospitality–that patients and their loved ones are looking for.

revenue cycle partnerWhen you start contract negotiations with an RCM vendor, the objective should always be making sure the contract is a win-win for both companies. Every contract will vary in terms of detail and level of specificity.

 Meaningful use in 2014 is off to a slow start and even slower is the progress of eligible providers working to achieve Stage 2 Meaningful Use, according to data unveiled by the Centers for Medicare & Medicaid Services (CMS).

Hospital administrators expect that the anticipated conversion to the  ICD-10  (International Classification of Diseases, 10th Revision) code set will immediately make a host of health IT activities more difficult to conduct, according to preliminary results of a new survey of hospitals and physician practices released June 27 by the American Health Information Management Association (AHIMA) and the eHealth Initiative. According to the survey, the conversion to the new code set, expected for Oct.

Most of the healthcare industry was astounded when President Obama signed legislation that delayed ICD-10 compliance by at least a year. Now that there’s been time to digest the new Oct. 1, 2015 deadline, healthcare providers may benefit by considering a more strategic approach for their transition to ICD-10.

Thieves, hackers and careless workers have breached the medical privacy of nearly 32 million Americans, including 4.6 million Californians, since 2009. Those numbers, taken from new U.S. Health & Human Services Department data, underscore a vulnerability of electronic health records. These records are more detailed than most consumer credit or banking files and could open the door to widespread identity theft, fraud, or worse. Consider the case of Tustin-based GMR Transcription Services Inc.

 

Jonathan Rauch of the National Journal wrote a terrific (fact-based! ) send-up of our archaic, arcane, not-customer-centric healthcare system, titled “If Air Travel Worked Like Health Care.” I wish I’d known about it then, but I only learned of it recently, because a couple called “The New Altons” have made a great home-brew video of it, and posted it in YouTube. Well, now it’s going viral, at least among the healthcare crowd on Twitter. Fasten your seatbelts.

A large study of electronic health records systems, which includes automation of ancillary services such as clinical data repository, pharmacy, and laboratories, shows that they save money for third-party payers and patients, but not necessarily for hospitals.

 

CMS released a proposed rule outlining its Physician Fee Schedule for calendar year 2015, which includes several health IT initiatives, FierceHealthIT reports.

Among other things, the 608-page proposed rule includes changes to:

Bundled PaymentsBundled payment initiatives to date have had different approaches to pricing.