Department Spotlight: Training and Implementation

Most eMDs practices encounter the Training and Implementation Department when they first purchase eMDs software, but our commitment to clients extends well past their go-live date. The department is made up of three distinct teams:

  • Implementation Project Management: The IPMs serve as the primary contact for a practice during implementation. These skilled project managers schedule and coordinate communication with the various eMDs departments involved in the implementation, as well as establishing the project plan and making sure all deadlines are met.
  • Training: Our expert trainers are not only fluent in eMDs software, they have extensive practical experience in both clinical and billing settings. In addition to initial training during implementation, we offer a suite of education and training programs to assist our clients in maximizing their use of Solution Series, refining their workflows, and meeting regulatory goals like PCMH recognition and MIPS reporting. And, if you haven’t seen our free webinar series yet, you should check it out under the Training tab on Support Center.
  • Acceleration Team: The “A-team” is a dedicated support team that new clients have access to for their first 60-90 days on eMDs software. This allows a practice to have one go-to contact for support during the period when it’s needed most. Acceleration Team Claims Account Managers also handle all aspects of electronic claims setup, including ERAs and eligibility checking.

For more information about our department, or to find out how we could improve your experience of your eMDs software, email or call 800-565-5564 option 4.

Happy Halloween from the eMDs Training and Implementation Department!