Improve The Patient Experience By Consulting Models Outside of Healthcare

 

Healthcare is hospitality with healing. Or, if you prefer, it’s healing with hospitality.

The healing part of this equation, the clinical outcome, is indisputably important. But the hospitality side of the equation, what we call “the patient experience,” also matters to patients and to their loved ones. Unfortunately, the approaches we’re currently taking with the patient experience aren’t ever going to bring us the results–the hospitality–that patients and their loved ones are looking for.

Read the source article at forbes.com

Join Our Newsletter

Get Updates Direct to Your Inbox. Gain access to a rich library of articles, white papers, webinars, podcasts and more. Register today to receive eMDs Insights newsletter.

*
*
*
*
Specialty *
State *