With payer networks narrowing and patients' out-of-pocket expenses rising, patient loyalty isn't what it was. But while many variables go into a patient's decision of whether to stick with a healthcare provider, research compiled by Medscape indicates strong relationships are critical to patient retention.
According to a 2013 analysis of 1 million patient records from Press Ganey, the top determinants of patient loyalty are:
Confidence in the care provider
Coordination of care
Concern providers show for patients' questions or worries