Relationships Top Predictor of Patient Loyalty

With payer networks narrowing and patients' out-of-pocket expenses rising, patient loyalty isn't what it was. But while many variables go into a patient's decision of whether to stick with a healthcare provider, research compiled by Medscape indicates strong relationships are critical to patient retention.

According to a 2013 analysis of 1 million patient records from Press Ganey, the top determinants of patient loyalty are:

  • Confidence in the care provider
  • Coordination of care
  • Concern providers show for patients' questions or worries
  • Listening
  • Courtesy of care providers

Read the source article at Medical Practice Management News

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