Clinical Workflow
The e-MDs Solution Series workflow illustrates the advantage of having an integrated solution tied to a central database, with no data bridges. Duplicate medical records are a costly and serious problem in so-called "bridged systems". In billing systems they impede collections and impact a practice's financial viability. When extended to patient charts they run the risk of causing patient harm. Integration, therefore, is not really an option but a necessity.
When a patient schedules an appointment, the staff enters his information into e-MDs Schedule and receives prompts from e-MDs Bill, such as past-due account information or visit authorization requirements. Customizable triage and disease specific management issues are also optionally available to the scheduler to convey to the patient. This flow is called Idealized Design of
Clinical Office Practice (IDCOP), and greatly improves efficiency and patient flow through the clinic.
At the time of the visit, e-MDs Bill prompts staff to collect required co-pays and print a receipt. Prior to treatment, the patient fills out a FastForm, which is similar to the typical patient history intake form used in most offices.
TREATMENT
e-MDs Tracking Board is the staging area for all patient flow and clinical activity in the clinic. Patient location, status, and wait times are tracked from check in through check out, providing a powerful tool to measure clinic productivity with activity based
costing. The physician or nurse can view patient status, clinical reminders and provider workload at a glance, with direct access to patient's medical records and pending messages such as refill requests, lab results, or phone calls. Then, in real time
at the point of care, the healthcare team completes a comprehensive visit in e-MDs Chart. This includes the automatic capture of billable clinical diagnoses, tests, procedures, and a suggested E&M code based on the complexity and thoroughness of documentation. e-MDs DocMan consolidates all medical chart related documents and electronic media, eliminating inefficient paper systems. When new items are scanned or imported into DocMan, the ordering physician is notified via TaskMan with that chart or scanned item as
an attachment.
CHECK OUT AND BILLING
All orders, prescriptions, recommendations, educational handouts, and even a copy of the visit and health summary are waiting for the patient at the check out desk. With a single click, an invoice is generated with all the codes already entered. The claim
is automatically placed in the insurance queue for electronic upload to payors. Payments can be posted electronically or manually, and statements printed in house or by a fulfillment service. The collections module keeps up with daily billing tasks.
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